Directory of Services

These are only a few of the many topics on which training is available. If you have a need but do not see the topic listed, please call, and we will customize a training to meet your needs. Financial assistance may be available to qualified Kentucky companies for customized training.

5S TECHNIQUES - This workshop defines and explains Lean Manufacturing, Visual Factory Management and 5S as they apply to in plant applications at a manufacturing facility. In addition to the classroom experience, the participants will perform an actual 5S project in the workplace. At the end of this workshop, the participants will be able to: Explain what Lean Manufacturing is and is not, Describe three practical applications of Visual Factory Management, Explain the five steps in the 5S improvement process, Determine ways that the process can be applied in their own work areas and Begin an actual improvement project within their work area.

VALUE STREAM MAPPING - A value stream map is a tool that is utilized to identify current performance of a process or system and to plan improvements. A value stream map can be developed for any type or level of process or system. A group's first use of this tool is usually at the plant level. Participants in the VSM course will learn techniques used to develop and analyze a VSM. They will be given basic information on Theory of Constraints and selected Lean manufacturing techniques to assist them in identifying where improvements to their processes should begin. This class is conducted in a plant setting and is usually conducted with upper management staff. Participants will leave the class with a completed current state Value Stream Map and a Future State Map and implementation plan for process improvements.

INTERNAL AUDITOR TRAINING - This course provides training for internal auditors at organizations who are, or are striving to be, ISO registered. In 2000, the ISO standards were revised and significant changes were made. This requires organizations to update their ISO systems by no later than 2003. Organizations will need to train or re-train all internal auditors on the revised standards. The course can be tailored to focus only on the standards (for those already trained in auditing) or to provide training in both standards and auditing techniques.

ISO 14000 - This course is to provide a comprehensive overview of the International standard for Environmental Management Systems and related issues. The course includes the history of the standards and their application to the American business community and the response by the Environmental Protection Agency.

LEAN SIX SIGMA (more information) - a methodology that utilizes a formal process and a variety of tools, including statistical analysis, to help companies reduce their costs and improve their profitability. It is a customer-focused strategy that provides a process for reducing costs through elimination of defects and reduction in variation. Utilizing Lean Six Sigma has enabled healthcare. manufacturing, service, financial, educational and retail organizations to increase productivity and profits.

STEPPING UP TO SUPERVISOR - This course builds a base for the supervisor to meet his/her responsibilities of meeting the goals and mission of the company. The role of the supervisor pertaining to tasks and personal management is presented using current techniques and philosophies.

SUPERVISORY CERTIFICATION (more information) - Successful completion of all five courses with associated class requirements will result in a Supervisor Certificate and 3.5 hours of college credit.

GETTING THE RIGHT EMPLOYEES THROUGH TARGETED SELECTION - In today's market, getting the right employees with skills matched to the jobs can be a challenge. Using traditional hiring practices, people often hire based on their own reaction to the individual and may not truly explore either key attributes of the job or the person who will be most successful in that job. This course teaches a Targeted Selection process. Participants learn how to analyze the job prior to starting the hiring process. Behaviorally based interview questions and target answers are developed. Attributes of those most successful at the job are explored and understood. Participants are provided information on the importance of diversity within an organization and how diversity in selection strengthens the organization. Participants are provided with the opportunity to practice developing the skills presented.

HARNESSING THE POWER - Participants in the Harnessing the Power course will learn about the importance of individual behavioral styles and how behavioral styles impact the success of our communication. Each participant will complete a short survey (pre-work which must be completed on-line at lest one week prior to the class). Based on the information in the survey, participants will be provided with a personal behavioral style analysis. They will have the opportunity to explore how their behavioral style is impacting the success of their communication and how they may be able to adapt to improve results.

LEARNING WHAT OTHERS THINK - SURVEYS AND OTHER TECHNIQUES - Organizations often want to gather data on how someone (employee, customer, community) views some part of their business. This course provides information on a variety of tools that may be used to gather this data. Special focus is placed on creating surveys and utilizing the appropriate techniques to make the survey a good measurement instrument. Participants are also provided with information on the importance of utilizing multiple data gathering techniques and what tools may be used.

MOTIVATING STAFF BY BUILDING POSITIVE STAFF RELATIONSHIPS - Participants will learn the importance of building trust as the basis for work relationships. Motivation of employees is presented and participants are provided with the opportunity to practice motivational techniques in simulations. Coaching and counseling skills are explained. Opportunities for positive applications of coaching and counseling skills are presented. The need for and role of the disciplinary process and methods for dealing with disciplinary problems are presented. Participants are given the opportunity to practice disciplinary interactions. The final section of the class focuses on the importance of motivating yourself and the role this plays in successfully motivating others.

YOU ARE THE SUPERVISOR (STEPPING UP TO SUPERVISION) - The role of the first line supervisor is one of the most difficult roles within any organization. Individuals are often promoted into this role because they are "the best" person in a department. This may mean that someone who is the best nurse, welder, line worker, etc. is suddenly thrust into the role of supervisor with little or no training. This course is designed to provide the first line supervisor with an overview of the supervisor's role. Transitioning roles are discussed. The class explores the many roles and responsibilities of the first line supervisor and provides opportunities for the participants to role-play and practice in typical situations.

YOU AS THE LEADER - Many supervisors and managers are thrust into a leadership role with little or no preparation for the task. Much of what happens and what is expected of them may come as a surprise; even the person who has been in a leadership role for years may not have actively sought to understand their role in the organization. This course allows the participants to begin to understand what type of leader they are. Their responsibility for their own development is presented and each participant begins work on their personal development plan.

QUALITY IMPROVEMENT FOR GREATER PRODUCTIVITY - The seven basic quality tools provide a simple yet powerful opportunity for continuous improvements and increased productivity in any organization. The process includes process flow analysis; check sheets, Pareto charts, histograms, scattegrams, variable control charts, and cause/effect diagrams. The basic tools provide a robust approach, which permits viewing the opportunities from different perspectives

Technical Courses

Air Conditioning Technology

Basic Refrigeration – This course introduces the fundamentals of refrigeration, refrigeration terms and the basic refrigeration cycle. Various refrigeration components, principles of measurement and proper use of hand and special tools are taught along with general and specific safety. The theory of recovery and/or recycling of refrigerants are environmental issues, and are addressed in this course.

Refrigeration Application – This course defines techniques in the servicing and troubleshooting of basic refrigeration systems. Proper use of tools, equipment and materials is stressed. The process of identifying tubing and pipe, with practical application in sizing and fittings is provided. Soft soldering, silver soldering, and drafting will be covered. Safety is emphasized.

Electrical Components – This course defines the electrical components of an air conditioning system. Different types of line voltages, wiring diagrams, and solid state devices will be included. Safety is emphasized.

Heat Load Calculations – This course introduces the fundamentals needed to calculate heat gain and heat loss, which determine unit size and design standards.

Duct Design – Duct design introduces the fundamentals needed to determine sizing and fabrication of ductwork systems. Procedures to layout a floor plan to proper scale and design to standards as outlined in ACCA Manual D are presented.

Cooling and Dehumidification – This course explains the working characteristics of air conditioning units with air and water-cooled condensers, and line and low voltage. Pneumatic controls will also be covered.

Sheet Metal Fabrication - The participants will learn to make patterns, layout and construct common sheet metal duct fittings.

Heat Pump Application – This course explains reverse cycle heating systems, reversing values, and auxiliary heating. This course will also concentrate on the line and control voltage circuitry pertaining to these units.

Refrigerant Handling Certification - This class is designed to assist heating, ventilation, and air conditioning technicians in becoming successfully certified under EPA guidelines in the following areas:

• Type I - small appliances
• Type II - high and very high-pressure appliances
• Type III – low-pressure appliances
• Universal Certification - all of the above

Blueprint Reading

Basic Blueprint Reading - This course presents basic applied math, lines, multi-view drawings, symbols, various schematics and diagrams, dimensioning techniques, sectional views, auxiliary views, threads and fasteners, and sketching typical to all shop drawings. Safety will be emphasized as an integral part of the course.

Mechanical Blueprint Reading - This course provides the participant with an advanced series of lectures, demonstrations, and practice exercises in the study of prints involving math (both decimal and metric), combination of lines, multi-view drawings, assembly drawings, fasteners, machining and construction processes, datum coordinates, numerical control prints, sheet metal prints, welding, casting and forging prints. Safety will be emphasized.

Blueprint Reading for Construction Trades - The course includes a series of lectures, demonstrations, and practice exercises in the study of symbols, views, sections, details, and material lists found on architectural work drawings, building materials and specification lists, construction dimensioning systems, and charts/schedules.

Blueprint Reading for Welders - This course provides a study of occupationally specific prints for welders. Advanced study of multi-view drawings, assembly drawings, datum dimensions, numerical control drawings, sheet metal prints, castings and forging, instrumentation, control charts, diagrams, work drawings, geometric dimensioning and tolerancing, and the use of reference materials. Occupational specifics: welding drawings, symbols, joint types, grooves, pipe welding symbols, testing symbols, and specification interpretation. AWS Training guide section: 11.4 & 11.5.

Diesel Engines

Diesel Engines I - This course introduces the fundamental concepts of the operation of two and four-stroke diesel engines. Topics included are: basic engine components and their functions, engine performance terminology, two and four-stroke operation, combustion principles, and engine disassembly with basic hand tools.

Diesel Engines II - Participants will learn to take a disassembled engine and evaluate the condition of each component. They will identify each component of the engines and its use or function. Topics include: cylinder block and components, cylinder heads and valve train components, and engine lubrication systems.

Fuel Injection – In this course, participants will learn overhaul and calibration procedures of injector pumps and nozzles used in diesel engines.

Electrical Technology

Basic Electricity - This lecture/lab course is a basic core course in electrical safety, theory, symbols, series, parallel and combination circuits, and laws and formulas related to electricity. It introduces electricity and magnetism and develops relationships of voltage, current, resistance, and power in electrical circuits. AC fundamentals and theory applied to reactive components, transformers, phase angles, and power factors are discussed. This course will also provide the participants with an introduction to solid state devices.

Leadership Training

Achieve Global Frontline Leadership – This program addresses the multi-faceted role of supervisors and middle managers in today’s "do more with less" work environment. It equips them with basic supervisory coaching skills and the fundamentals of leadership behavior. Working skill units include: The Basic Principles of Leadership, Getting Ideas Across, Giving Constructive Feedback, Dealing with Emotional Behavior, and Recognizing Positive Results.

Building High Performance Teams – Teams provide positive and practical methods for team building and managing an organization. This course teaches participants to build trust, confidence, and develop group work skills. Focusing on the how-to keys of team building, course topics include how to: delegate authority and responsibility, motivate, maximize team productivity, overcome organizational barriers, reinforce high performance, facilitate decision-making and management interpersonal conflicts among team members.

EEOC Update – This presentation will cover recent US Supreme Court decisions dealing with sexual harassment, the Americans with Disabilities Act and other employment laws. Participants will be well informed about the potential impact of those Supreme Court decisions on their organization. In addition, they will know what to do to avoid problems.

Goal Setting – Participants will learn to brainstorm with a system that reduces time, increases participation, and insures that everyone contributes. They will generate a list of goals which can be valued and prioritized as well as develop a plan to implement goals, including monitoring and measurement.

Goal Setting and Decision-Making – This course is based upon the prioritizing of company driven policy and procedure. Participants establish needs in accordance with their workstation and apply supportive theory and techniques to make decisions, thus enhance their organizational skills.

Handling Conflict and Change – Recognizing categories of conflict in change situations and distinguishing beneficial processes are the core of this class as the participant learns to deal with conflict and change. By determining processes to assist personal recognition of self-deception related to internal and external environments. Participants experience consideration of useful and effective processes to move an organization toward change with minimal conflict.

Management Skills – Based upon proven personality descriptors, each participant defines their own management style and discovers how it can relate to the personality, culture, and ethnic backgrounds of the employees that they supervise. Specific situation role modeling is utilized to insure retention of information.

Motivation – This course acquaints participants with the proven Maslow’s Hierarchy of Human Needs. This session defines the need for motivation in the workplace and assists managers in recognizing basic motivational needs of individuals. Techniques are presented to help increase harmonious production levels.

Performance Evaluations – "Be a coach, not a judge." Companies will learn to recognize the characteristics of good feedback and how to give it. Participants will develop SMART goals and will identify common pitfalls and ways to avoid them. This will enable you to evaluate your company’s current evaluation system and ways you may use it better.

Project Management – Your employees and managers will learn the skills critical for the workforce. This course uses the proven techniques of PERT charting, monitoring, and enhanced communication systems. Project Management teaches story boarding, the knowledge of leadership styles, and human relations to benefit all participants.

Stress Management – The four major areas of stress are introduced to participants and each is lead to identify his/her personal vulnerability as well as design a personal relief plan.

Supervisory Skills – This course builds a base for the supervisor to meet his/her responsibilities of meeting the goals and mission of the company. The role of the supervisor pertaining to tasks and personal management is presented using current techniques and philosophies

Total Quality Management – The following sessions and more advanced TQM sessions are available for your company’s needs.

Total Quality Management for Beginners – This is the first step toward total quality production or services. An excellent introduction for your key people, this seminar provides a solid foundation for you and your team to learn the basics to TQM, which include definitions, philosophies, strengths, goals, and components.

Problem Solving Tools and Techniques – This training covers a system that works with new and established teams, helping them become energized and focused on a clear vision of goals and objectives. Training will give the secret for increased employee involvement through creativity and ingenuity.

Train-the-Trainer – This course assists the participants in their ability to train in all required areas. This session concentrates on training presentation, the development of objectives, content, and adult learning styles. Participants develop their understanding of audio, visual, and kinesthetic methods.

SIGN-UP INFORMATION

The registration deadline is seven days prior to each class starting date. Register early so your class is not cancelled due to lack of enrollment. Call to check the status of your class and where your class will meet. If you do not have a registration form, please send in your name, Social Security number, name of the classes you are registering in, daytime and cell phone numbers, mailing address and e-mail address. Make your check or Money Order payable to West Kentucky Community & Technical College (WKCTC) and mail to Training Center, PO Box 7380, Paducah, KY 42002-7380. (New mailing address)

Space in a class is reserved on a first-come, first-served basis when a paid registration is received. In order to reduce paper waste, no registration confirmations will be mailed.

College or CEU credit awarded for courses that qualify. If you need a certificate of completion, please notify us at the time of registration.

Click here for registration form.
(PDF format, requires Adobe Acrobat Reader).

REFUND POLICY

Cancellations must be made seven days in advance of the class starting date. Refunds generally take about four weeks to process. Failure to attend class does not constitute cancellation. The College reserves the right to cancel any program. You will be notified of any cancellation and will receive a full refund. Questions? Call 270-534-3335.

INSURANCE

The Training Center does not provide accident insurance for anyone registered in any course through our Center. Those wanting such coverage should make arrangements with their insurance agent.

Visit our web site at http://training.westkentucky.kctcs.edu. Click on Community Education at the top of the page and then choose Community Education on the drop down menu. Follow the same instructors for Business and Industry drop down menu.

For more information, contact:
David Morrison, (270) 534-3387 or e-mail David.Morrison@kctcs.edu

To register, contact:
Carrie Baker, (270) 534-3340 or e-mail cbaker0126@kctcs.edu