Supervisory Certificate Program
Supervisory
Certification: Successful completion of all five courses with
associated class requirements will result in a Supervisor Certificate
and 3.5 hours of college credit.
Course
1: Communicating Effectively (8 hours)
Communication, is key to success in all supervisory roles. Through
self-assessments, learn your communication style and how to "read"
the communication style of those you supervise and your boss.
Identify ways to say things so that others listen and understand.
Determine the level of your own listening skills and what techniques
to use to improve listening.
Course 2: Being
the Supervisor (12 hours)
Everyone has their own thoughts about what a supervisor is and
does. Identify the responsibilities and expectations of a supervisor
in your job setting. Identify your natural supervisory tendencies
using self-assessment, role review environmental scanning. Learn
what naturally motivates you and others and how to utilize information
to improve performance. Time management and stress management
are critical to being a successful supervisor; learn basic techniques
to improve these skills.
Course 3: Hiring,
Developing, Coaching, Counseling and Retaining People
(12 hours)
Having the right people engaged in and "owning" their
work is key to a supervisor's success. Lean proper interviewing
and selection techniques. Understand how to help employees learn
their jobs and create development plans. Learn techniques to be
used in effectively coaching, counseling, and disciplining employees.
Develop skills in recognizing and creating a powerful work team.
Course 4: Managing
Work (12 hours)
All work is a process; under standing the processes being used
and being able to help those you supervise understand them is
key. Learn the problem solving techniques that you will need to
survive and the process improvement methods that will make you
thrive.
Course 5: Leading
the Way (8 hours)
Technical skills in supervision are important, but leadership
is required for taking performance to a new level. The only thing
constant is change, so it is critical to learn to lead people
through a diverse and changing environment while maintaining the
quality and quantity of on-going work required. Learn to be the
leader who positions your organization to excel.
To
find out more information, call Greg Hansrote at (270) 534-3387,
(270) 564-5367 or greg.hansrote@kctcs.edu.
To register, contact: Nancy Draffen at (270) 534-3335 or nancy.draffen@kctcs.edu.
|
